The impact of IT outsourcing on information systems success
نویسندگان
چکیده
The objective of this research is to assess the impact of IT outsourcing on Information Systems’ success. We modeled the relationships among the extent of IT outsourcing, the ZOT (the Zone of Tolerance), and IS success. We justified our model using the expectancy–disconfirmation theory, the agency theory, and transaction cost economics, and we empirically tested it using structural equation modeling with responses from IS users. We found significant direct and indirect effects (through the service quality) of outsourcing on IS systems’ perceived usefulness and their users’ satisfaction. Whereas the extent of outsourcing is negatively related to the service quality and perceived usefulness, the ZOT-based IS service quality is positively related to the user satisfaction. 2014 Elsevier B.V. All rights reserved.
منابع مشابه
Analyzing the Impact of Interaction Processes on the Relationship Between Firm ’s Capabilities and Outsourcing Success of Information Technology ( case study: higher education centers of Isfahan)
Nowadays, firm have realized the importance of information technology as an essential tool for the success of business. Accessing the applicability of information technology might be the main expectation of the firm for outsourcing. By outsourcing, firms can have access to advanced technologies and use external sources for their goal. The aim of this study is to analyze the impact of interactio...
متن کاملAnalyzing the Impact of Interaction Processes on the Relationship Between Firm ’s Capabilities and Outsourcing Success of Information Technology ( case study: higher education centers of Isfahan)
Nowadays, firm have realized the importance of information technology as an essential tool for the success of business. Accessing the applicability of information technology might be the main expectation of the firm for outsourcing. By outsourcing, firms can have access to advanced technologies and use external sources for their goal. The aim of this study is to analyze the impact of interactio...
متن کاملThe Role of Alignment Capability in Strategic IS Outsourcing Success
Strategic Information Systems outsourcing refers to the long term outsourcing of systems with a major transformational impact on the client’s business strategy. Such outsourcing arrangements mitigate risks through closely aligned client and vendor business/IT operational processes and shared strategic vision. Strategic outsourcing arrangements rely on both contractual and relational governance ...
متن کاملIdentification of Pattern used in Determination of Critical Success Factors in ITS Projects, Case Study: Road Maintenance and Transportation Organization
One of the risks recognized by relevant authorities is the risk of outsourcing ITS projects. The purpose of this study was to design and explain the pattern of determining the critical success factors in outsourcing large-scale ITS projects in the Ministry of Roads and Urban Development (Road Maintenance and Transportation Organization). This study was performed using qualitative method. The pa...
متن کاملImpact of Outsourcing Healthcare Services Management on the Quality of these Services
Background and Objectives: Outsourcing healthcare and the associated services has proven as an effective strategy for enhancing hospital performance and improving quality of services. Despite, the concept is relatively new in Iran, calling for studies investigating different aspects of the issue and its potential benefits. Thus, this study was conducted to explore the impact of outsourcing mana...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Information & Management
دوره 51 شماره
صفحات -
تاریخ انتشار 2014